Discover Our Full Range of Services
Explore our wide variety of medical services, including consultations, free male circumcision, our drip lounge, sonar scanning, and much more. Click the link below for a comprehensive overview.
Alternatively, you can submit a request via our contact form, and our friendly team will respond promptly with all the information and support you need.
Virtual Medical Consultations with TeledoctorSA
Virtual medical consultations, as offered by platforms like TeledoctorSA, are transforming the way healthcare is delivered. By leveraging digital communication technologies, these services bridge the gap between patients and healthcare professionals, allowing individuals to receive medical advice, diagnoses, prescriptions, and follow-up care without needing to visit a clinic or hospital.
Through secure video calls, chat messaging, or telephone consultations, patients can connect in real time with general practitioners or specialists, no matter where they are located. TeledoctorSA’s user-friendly platform ensures accessibility for both urban and rural populations, helping overcome challenges like transportation barriers, long wait times, and limited local healthcare options.
Virtual consultations support continuity of care, making them ideal for patients managing chronic conditions, mental health concerns, or routine check-ups. They also contribute to public health by reducing overcrowding in clinics and minimizing exposure to contagious illnesses—a benefit that is especially important during pandemics.
TeledoctorSA goes further by integrating features such as electronic prescriptions, lab result reviews, and specialist referrals, offering a comprehensive digital health experience. Overall, virtual consultations via platforms like TeledoctorSA represent a major step toward more accessible, efficient, and patient-centered healthcare in the digital era.
Ownership and Intellectual Property
The Teledoctor platform (website, app, and services) is owned and operated by Teledoctor (Pty) Ltd. All content—including text, graphics, logos, images, software, and compilations—is the property of Teledoctor or its suppliers and protected by South African and international copyright, patent, and trademark laws.
Limitation of Liability
The platform relies on information provided by users. Teledoctor and its contracted healthcare professionals (HCPs) are not liable for misdiagnosis, loss, or damages resulting from incomplete or inaccurate information provided by users. Virtual consultations have inherent limitations, including the inability to perform physical examinations or measure vital signs. To the fullest extent allowed by law, Teledoctor is not responsible for direct, indirect, or consequential damages arising from platform use.
Governing Law
These policies are governed by the laws of the Republic of South Africa, and any disputes will be subject to the exclusive jurisdiction of South African courts.
Professional Standards
All HCPs on the Teledoctor platform are registered with the Health Professions Council of South Africa (HPCSA) and adhere to its ethical telehealth guidelines.
Commitment to Privacy
Teledoctor is dedicated to protecting your personal and health information in accordance with the Protection of Personal Information Act (POPIA, Act 4 of 2013).
Information We Collect
We collect personal information (name, contact details, ID number) and sensitive health information (medical history, symptoms, diagnoses, prescriptions, medical aid details) to provide and manage telemedicine services.
Use of Your Information
Your information is used to:
Conduct virtual consultations.
Issue prescriptions, referrals, and sick notes.
Generate invoices and submit claims to medical aids.
Maintain your electronic health record.
Disclosure of Information
Your health information is shared only with:
The HCP providing your consultation.
Authorized medical professionals for referrals.
Medical aids or administrators for billing purposes.
Law enforcement or regulatory authorities only when legally required.
Consent
By using our services, you provide explicit consent for Teledoctor and its partners to collect, store, and process your personal and health information as described.
Security
We use technical and organizational measures to protect your data from unauthorized access or disclosure. All platform communication is secure and encrypted.
Acceptance
By using the Teledoctor telemedicine service, you (“Patient”) agree to be bound by these Terms and Conditions.
Service Description
The service provides a scheduled telephonic or video consultation with a contracted Teledoctor HCP. Each consultation is one transaction and is subject to HCP availability.
Patient Responsibilities
Provide accurate, complete, and truthful information.
Ensure you have a compatible device, reliable internet, and sufficient data for the consultation. Technical issues on your side may void the consultation without a refund.
Understand the limitations of virtual care: no physical examination, vital signs not assessed, and some cases may require an in-person visit at additional cost.
Appointments
All consultations must be booked via the Teledoctor app or approved booking channels. Appointment details are sent via SMS or email.
Indemnity
Patients indemnify Teledoctor, its HCPs, and affiliates against any loss or damage resulting from use of the service, except in cases of gross negligence or willful misconduct. HCPs are independent contractors.
Intellectual Property
Teledoctor retains all intellectual property rights to the platform and services.
By the Patient:
Full refund if cancelled 2 or more hours before the appointment.
No refund if cancelled less than 2 hours before or in case of a “no-show.”
All cancellations must be done via the Teledoctor platform or service center during business hours.
By Teledoctor/HCP:
Full refund if the HCP fails to attend or if the service is cancelled due to platform issues.
If the HCP offers an immediate reschedule, the patient can accept the reschedule or request a full refund.
Technical Issues:
Refund provided if the consultation cannot proceed due to platform or HCP issues.
No refund if consultation fails due to the patient’s connectivity, device, or inaccurate contact information.
Service Goal:
To deliver secure, professional, and efficient remote medical consultations through the Teledoctor telemedicine platform.
Process: